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Sid DeVins's Avatar

Sid DeVins

Joined Oct 13, 2023

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Last activity Jan 06, 2025

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Latest activity by Sid DeVins

Sid DeVins commented,

Community comment Feedback - Ticketing system (Support)

We would also love to have this feature. Tons of our workflows are either needlessly complex or can't be implemented at all because of this limitation.

View comment · Posted Dec 16, 2024 · Sid DeVins

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Sid DeVins commented,

Community comment Feedback - Ticketing system (Support)

I would also very much like to see this feature implemented. We have a handful of on-hold statuses for different length holds which re-open the ticket automatically after a certain period of time. We recently introduced an additional hold period associated with the time a new process takes, but because we can't re-order these there is no way to keep our on-hold statuses in order by how long the hold actually is. Super frustrating that such a key feature wasn't included in the release of custom statuses.

View comment · Posted Oct 03, 2024 · Sid DeVins

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