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Rebecca Lundberg

Joined Oct 22, 2021

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Last activity Apr 11, 2024

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Rebecca Lundberg commented,

CommentTicket basics

This article states that when you write something in an internal note and switch to a public reply,  you will still be able to find the message you left in the internal note. This has been true until very recently. Now if you create and submit a ticket with both public and internal notes, you lose whichever one was not submitted. This is only happening upon ticket creation, however, not on existing tickets. Is this a known issue or will this remain the functionality?

View comment · Posted Apr 11, 2024 · Rebecca Lundberg

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