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Eune Garcia
Joined Mar 01, 2022
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Last activity Mar 07, 2022
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Latest activity by Eune Garcia
Eune Garcia commented,
Hi JC,
Appreciate your input.
Is there a way, TLs can see their member's skipped emails either a report or another way that perhaps you are aware of.
Thanks a lot.
View comment · Posted Mar 07, 2022 · Eune Garcia
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Eune Garcia commented,
Hi JC,
I appreciate your reply.
Another question please, is this play only button can be viewed by the agent? How about the tea lead role? as an admin I can this but the agent does not have this kind of visibility.
View comment · Posted Mar 03, 2022 · Eune Garcia
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Eune Garcia commented,
Hello,
Since there isn't a reporting functionality for ticket data relating to skipped tickets. Does the list of tickets in the playlist shows a limited result for example - will only show last 6 months result?
Thank you.
View comment · Posted Mar 03, 2022 · Eune Garcia
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Eune Garcia commented,
Hi Dave,
I'm actually wanting to create a view to show tickets sent by external customer - can you help how to do that? Appreciate your input.
View comment · Posted Mar 02, 2022 · Eune Garcia
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Eune Garcia commented,
Hello, I'm trying to create a view from a specific email address but I cannot find the correct condition for this, which one should I pick
View comment · Posted Mar 01, 2022 · Eune Garcia
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