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Eune Garcia's Avatar

Eune Garcia

Joined Mar 01, 2022

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Last activity Mar 07, 2022

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ACTIVITY OVERVIEW

Latest activity by Eune Garcia

Eune Garcia commented,

CommentAttachments and CCs

Hi JC,

Appreciate your input. 

Is there a way, TLs can see their member's skipped emails either a report or another way that perhaps you are aware of.

Thanks a lot.

View comment · Posted Mar 07, 2022 · Eune Garcia

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Eune Garcia commented,

CommentAttachments and CCs

Hi JC,

I appreciate your reply.

Another question please, is this play only button can be viewed by the agent? How about the tea lead role? as an admin I can this but the agent does not have this kind of visibility. 

View comment · Posted Mar 03, 2022 · Eune Garcia

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Eune Garcia commented,

CommentAttachments and CCs

Hello, 

Since there isn't a reporting functionality for ticket data relating to skipped tickets. Does the list of tickets in the playlist shows a limited result for example - will only show last 6 months result?

Thank you.

View comment · Posted Mar 03, 2022 · Eune Garcia

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Eune Garcia commented,

CommentTicket management

Hi Dave,

I'm actually wanting to create a view to show tickets sent by external customer - can you help how to do that? Appreciate your input.

View comment · Posted Mar 02, 2022 · Eune Garcia

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Eune Garcia commented,

CommentTicket management

Hello, I'm trying to create a view from a specific email address but I cannot find the correct condition for this, which one should I pick

 

View comment · Posted Mar 01, 2022 · Eune Garcia

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