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Scott Butwina
Joined Oct 22, 2021
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Last activity Jan 09, 2024
Zendesk Luminary
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Latest activity by Scott Butwina
Scott Butwina commented,
Community commentZendesk Explore EAP - Quick reports using natural language processing
- What is the average time spent per ticket per group over the past month?
- What is the percentage of tickets that achieved first response SLA in the past quarter? Make the text green if over 90%, orange if over 85%, and red if under 85%.
- List all tickets opened by customer X during this calendar year, providing ticket priority, full resolution time, ticket status, and product.
View comment · Posted Dec 01, 2023 · Scott Butwina
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