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Scott Butwina's Avatar

Scott Butwina

Joined Oct 22, 2021

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Last activity Jan 09, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Scott Butwina

Scott Butwina commented,

Community commentZendesk Explore EAP - Quick reports using natural language processing
  • What is the average time spent per ticket per group over the past month?
  • What is the percentage of tickets that achieved first response SLA in the past quarter?  Make the text green if over 90%, orange if over 85%, and red if under 85%.
  • List all tickets opened by customer X during this calendar year, providing ticket priority, full resolution time, ticket status, and product.

View comment · Posted Dec 01, 2023 · Scott Butwina

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