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Sonalin Pereira
Joined Jun 14, 2023
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Last activity Aug 21, 2023
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Latest activity by Sonalin Pereira
Sonalin Pereira commented,
+1 vote for this. We are sticking to the classic web widget for the same reason. It would be useful to inject context within Messaging to allow for this functionality.
View comment · Posted Aug 21, 2023 · Sonalin Pereira
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Sonalin Pereira created a post,
Currently agents need to manually make themselves "online"/ available on a daily basis. It would be useful to have the ability to sign them in automatically based on their working schedule.
Appreciate suggestions on a work-around to make agent available automatically.
Posted Jul 25, 2023 · Sonalin Pereira
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Sonalin Pereira created a post,
Agents currently have to make themselves "Available" to take on chat. It would be useful to have an option to automatically made "available" to chat and allow the agent to have the option to be invisible.
Posted Jun 14, 2023 · Sonalin Pereira
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