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Mike Mulligan

Joined May 16, 2023

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Last activity May 16, 2023

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Mike Mulligan commented,

CommentTicket basics

We recently updated Zendesk to the new layout and seem to have lost the ability to toggle a reply between Public and Private.  Previously, we were able to write a reply in private and, when ready, convert to public and send.  Now, they function separately.   

Copy/Pasting is an easy solution to this, but is there a way to go back to the old method of just changing it?  We have many macros that default to Private due to needing some edits before they can be sent and I'd like to avoid having to change all of them.

View comment · Posted May 16, 2023 · Mike Mulligan

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