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Nino Callueng

Joined Oct 16, 2021

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Last activity Jul 25, 2023

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ACTIVITY OVERVIEW

Latest activity by Nino Callueng

Nino Callueng commented,

Community comment Feedback - Help Center (Guide)

Do we have update on this?

View comment · Posted Jul 25, 2023 · Nino Callueng

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Nino Callueng commented,

Community comment Q&A - Chat, messaging, and widgets

HI Ahmed,

Love the update! Will it also show if a chat was offered to mutiple agents?

View comment · Posted May 24, 2023 · Nino Callueng

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Nino Callueng created a post,

Post Q&A - Chat, messaging, and widgets

Hi,

Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. 

However, there we are getting a lot of reports that agents keep on getting missed assignments saying that a chat was not assigned to them or sometimes they are saying that the chat was only assigned to them for approximately 5 secs but its just disappeared. 

Is there a way for me to validate this as chat events won't show that this was assigned to the agent and explore only tells me that it was missed? 

It's basically their word vs what is in Zendesk but incomplete. 

Posted Apr 29, 2023 · Nino Callueng

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Nino Callueng commented,

Community comment Feedback - Apps and integrations (Platform)

Is there an update if this will be rolled out? Thank you!

View comment · Posted Feb 13, 2023 · Nino Callueng

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Nino Callueng commented,

Community comment Feedback - Ticketing system (Support)

Hi Everyone,

Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our agents.  

View comment · Posted Feb 13, 2023 · Nino Callueng

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Nino Callueng created a post,

Post Feedback - Ticketing system (Support)

Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any department routing issues. Currently, Zendesk API does not provide any of this data.

Posted Nov 24, 2022 · Nino Callueng

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Nino Callueng commented,

Community comment Feedback - Ticketing system (Support)

Is this feature available too in the Side Conversation especially if it is connected to slack?

View comment · Posted Nov 24, 2022 · Nino Callueng

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Nino Callueng commented,

CommentSetting Guide roles and permissions

Hello,

Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? 

Hoping to hear from you soon. 

View comment · Posted Sep 27, 2021 · Nino Callueng

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