Nino

1. Community
2. Zendesk Suite Q&A
3. Missed Assignment Validation for Chat

HI Ahmed, Love the update! Will it also show if a chat was offered to mutiple agents?

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• Nino
• Created May 24, 2023 13:50
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. @mention slack user functionality on Zendesk

Is there an update if this will be rolled out? Thank you!

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• Nino
• Created February 13, 2023 04:24
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Warm Transfer Chats in Agent Workspace

Hi Everyone,Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our a...

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• Nino
• Created February 13, 2023 04:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Announcing redesigned @mentions in composer - We need your feedback :)

Is this feature available too in the Side Conversation especially if it is connected to slack?

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• Nino
• Created November 24, 2022 04:00
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating user segments for Guide user permissions

Hello, Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? Hoping to hear from you soon. 

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• Nino
• Created September 27, 2021 07:51
• 1 vote