Nino
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Recent activity by Nino-
Missed Assignment Validation for Chat
Hi,Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. However, there we are getting a lot of reports that agents keep on gettin...
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API Call on chat routing flow
Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any dep...