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Antonius

Joined Jul 08, 2022

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Last activity Feb 02, 2023

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Latest activity by Antonius

Antonius commented,

CommentBuilding reports

Hi Team, 

I'm just wondering what would be the correct criteria for me to have the data for Time Chat Ended. The option to select Chat Started hour is available on decompose but not sure what will the criteria for Timestamp Chat Ended. Appreciate your assistance. Cheers!

View comment · Posted Feb 02, 2023 · Antonius

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Antonius created a post,

Post Q&A - Chat, messaging, and widgets

Is there any way for me to be notified and personalized if someone receives a chat?

I'm fully aware that we can set up a pop-up notification if we personally receive a chat via ZD, I wonder if I can set up a notification as well if one of my agents received a chat I will also be notified in real-time? Will that be possible?

Posted Jul 08, 2022 · Antonius

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