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Shawnna Innis's Avatar

Shawnna Innis

Joined Oct 22, 2021

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Last activity Jan 24, 2022

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Latest activity by Shawnna Innis

Shawnna Innis commented,

CommentTicket management

We are seeing an issue in our Zendesk instances that attachments are now all sending as links to the end users (although they show as files in the agent comments) in spite of having the setting "Include Attachments in Emails" configured correctly, file sizes being appropriate and no private attachment settings configured.  This appears to have just started in the last three days - is anyone else experiencing this or know how to work around it?

View comment · Posted Jan 24, 2022 · Shawnna Innis

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