Recent searches


No recent searches

John Peña-Meyer's Avatar

John Peña-Meyer

Joined Oct 21, 2021

·

Last activity Jul 23, 2024

Following

0

Followers

0

Total activity

16

Votes

9

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by John Peña-Meyer

John Peña-Meyer commented,

Community comment Feedback - Ticketing system (Support)

Following some feedback from our agents, we'd love to see the option to modify or turn off these colors as well.

View comment · Posted Jul 23, 2024 · John Peña-Meyer

0

Followers

1

Vote

0

Comments


John Peña-Meyer commented,

CommentWorking with articles in the knowledge base

Hey all!

Curious why the options for this "Owner" field don't include any of the User Groups or Management Groups we'd set up within Guide itself and instead rely on the Groups that have been configured on the Zendesk Support side.

Seems a bit odd considering all the other ways we can set up various groups of users within Guide itself, and I'd love to be able to created Guide-specific user groups for this Owner field instead of adding even MORE Groups on the Support side that could add further confusion for agents working in the Support product.

View comment · Posted Jul 19, 2022 · John Peña-Meyer

0

Followers

1

Vote

0

Comments


John Peña-Meyer commented,

CommentTicket basics

Agreed with Trevor here.

I'd also love to see an improvement to the auto-suggestor that pops up as you're typing, so that something like ":)" (commonly used for a smiley face) doesn't immediately start suggesting various other emojis that happen to have the ")" symbol in the name y'all have given them.

View comment · Posted Oct 19, 2021 · John Peña-Meyer

0

Followers

4

Votes

0

Comments