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John Peña-Meyer
Joined Oct 21, 2021
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Last activity Jul 23, 2024
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Latest activity by John Peña-Meyer
John Peña-Meyer commented,
Following some feedback from our agents, we'd love to see the option to modify or turn off these colors as well.
View comment · Posted Jul 23, 2024 · John Peña-Meyer
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John Peña-Meyer commented,
Hey all!
Curious why the options for this "Owner" field don't include any of the User Groups or Management Groups we'd set up within Guide itself and instead rely on the Groups that have been configured on the Zendesk Support side.
Seems a bit odd considering all the other ways we can set up various groups of users within Guide itself, and I'd love to be able to created Guide-specific user groups for this Owner field instead of adding even MORE Groups on the Support side that could add further confusion for agents working in the Support product.
View comment · Posted Jul 19, 2022 · John Peña-Meyer
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John Peña-Meyer commented,
Agreed with Trevor here.
I'd also love to see an improvement to the auto-suggestor that pops up as you're typing, so that something like ":)" (commonly used for a smiley face) doesn't immediately start suggesting various other emojis that happen to have the ")" symbol in the name y'all have given them.
View comment · Posted Oct 19, 2021 · John Peña-Meyer
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