Tainashiri

It is not intituitive and this article did not make it clear that after you set up your FB Channel you have to Edit the FB Page and then activate what kind of comunication you want to convert as tickets.

The article implies that the "Editing your Facebook channel" is just a guide on how edit anything if you need to one day, someday, maybe...

and not that this is a vital part of the steps configurations of this new channel!

It's possible to create a link that direct the conversation to a specific Department?