Edmond Dang
-
Total activity8
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions4
Posts
Recent activity by Edmond Dang-
Dedicated time for clearing out remaining queue in Chat
AnsweredHi everyone! Our team has operating hours set till 8 pm but our agents are scheduled to work until 8:30 pm so that they can clear out any remaining chats left in our queue. The only issue is that a...
-
CSAT Being Given to Incorrect Agent
AnsweredHi team, I've seen this happen pretty often and wondering if there is a way to fix the way CSAT's are allocated to agents:1- Client contacts customer service and interacts with Agent12- Ticket rema...
-
Keyboard Shortcut Customization
Our team noticed for a while that command+backspace doesn’t work in ZD, but works in other applications. It’s used to quickly remove a whole line which makes typing efficient. The team has been usi...