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Dean Wilson

Joined Aug 18, 2022

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Last activity Sep 24, 2024

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Latest activity by Dean Wilson

Dean Wilson commented,

Community comment Feedback - Ticketing system (Support)

I cannot believe that the feedback being provided re sorting will not result in a prioritisation of the item to be added as an urgent item to the roadmap. It's not that hard to add the sort surely?

Sorry but this is showing a clear lack of listening to the customers needs and only focusing on what Zendesk think we want not what we think we want.

View comment · Posted Aug 19, 2022 · Dean Wilson

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Dean Wilson commented,

CommentSetting up Agent Workspace

Totally agree with all of the above.

I'm sure there are still many more users who operate the same way that are yet to investigate the changes or will only find out once the change is implemented.

Even though we are only a small Zendesk client (although we do run Sell as well), this type of change will have a big impact on how we work.

What seems worse is that no-one with any authority from Zendesk wants to get involved in this discussion or really listen tot he feedback. Might be time to move.

View comment · Posted Aug 18, 2022 · Dean Wilson

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