Debra Travis

Hi Zac - the difference is that in Chrome, I can right-click on each Zendesk ticket which will open up a series of tabs. In Zendesk, when I select a ticket, it opens that ticket in the window (if the ticket is closed) or it opens the ticket in a new tab (if the ticket is open) but it goes TO that tab. This makes it annoying and hard to open all of the tickets I need to open at once in order to review their past interactions. If that makes sense.

One thing that would be helpful is when I select a ticket from a list of tickets for a user, if it opened in a new tab instead of in the existing tab. I like to open all of the relevant tickets at one time and order them for review and don't use the tab function in Zendesk at all because it is easier to open multiple new tabs in Chrome at one time from the central list of tickets.