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Fano Endor

Joined Oct 16, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Fano Endor

Fano Endor commented,

CommentThird party and social messaging channels

Edit to the below: our DMs are working but we can't generate tickets through the "at" mention even though the "capture public mentions as tickets" is set to "yes".

When i first tested this channel a few months back, an "at" mention would automatically become a tweet. Now it looks like you have to "like" it. Was this a recent change or did I not understand the old functionality? I'm asking as we tested this out in our sandbox and tweets were coming in when we were just mentioned, now it has to be a DM. Thanks.

View comment · Posted Aug 20, 2021 · Fano Endor

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Fano Endor commented,

Community comment Feedback - Community Forums (Gather)

I'd like to throw my hat in to say this is a functionality that we really need. We hope to funnel most of our end user requests through our community as a community post but there are very limited triage functionality in Gather. So we need each post to go into support so it can be properly funneled to the right agent, but it will take up a lot of staff time to manually create a new ticket after each post.

View comment · Posted May 21, 2021 · Fano Endor

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