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Paul Meehan

Joined Sep 26, 2023

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Last activity May 22, 2024

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Latest activity by Paul Meehan

Paul Meehan created a post,

Post Q&A - Chat, messaging, and widgets

Hi there, hope all is well. On the Zendesk chat interface we can see the average wait time of chats in queue for each department we have set up. I was wondering if there was a way to see real time information of what the average wait time for a department was for the current hour period. I have set up an explore report but this doesn't update in real time.

Posted May 22, 2024 · Paul Meehan

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Paul Meehan commented,

CommentBuilding reports

Hi there, is there a way to calculate the number of agents who were assigned to a chat channel per hour who were online? Thanks

View comment · Posted Sep 26, 2023 · Paul Meehan

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