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Paul Meehan
Joined Sep 26, 2023
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Last activity May 22, 2024
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Latest activity by Paul Meehan
Paul Meehan created a post,
Hi there, hope all is well. On the Zendesk chat interface we can see the average wait time of chats in queue for each department we have set up. I was wondering if there was a way to see real time information of what the average wait time for a department was for the current hour period. I have set up an explore report but this doesn't update in real time.
Posted May 22, 2024 · Paul Meehan
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Paul Meehan commented,
Hi there, is there a way to calculate the number of agents who were assigned to a chat channel per hour who were online? Thanks
View comment · Posted Sep 26, 2023 · Paul Meehan
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