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Lawrence Dye

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Latest activity by Lawrence Dye
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    Lawrence Dye commented,

    Prakruti HindiaOur team will serve one conversation at a time, as issues require individual attention. We also made the switch to Messaging recently, but have noticed that there are still calls com...

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    Lawrence Dye commented,

    I wonder if it is at all possible to give agents control over when a chat is ended. If the visitor leaves but there is still work to be done on a ticket, is there a way for that chat to remain "act...

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    Lawrence Dye commented,

    My team is also looking for a solution to solve this problem.  Focus Mode was a good first step, but in situations where a visitor suddenly leaves the chat, the agent may not have time to manually ...