Lawrence Dye
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Total activity138
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Last activity
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Activity overview
Latest activity by Lawrence Dye-
Lawrence Dye commented,
IVR routing and priority lines are great for CX, but our agents are still left blind as to where that call is coming from and that can immediately become bad CX. A customer calls and selects issue ...
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Lawrence Dye commented,
Along with the other commenters here, I find it bewildering that description can be used to filter a view but subject cannot. There isn't really much more to say about it, the use cases are obvious.
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Lawrence Dye commented,
@... The notification reappears any time a new tab or window is loaded or the page is refreshed. It's not a functional issue but it is quite irritating for admins who are not on inbound support work.
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Lawrence Dye commented,
@... Its primary purpose is to ensure that the individual reviewing the ticket accesses the Zendesk Tab to attain any additional ticket information to assist with broader context - is there a reas...
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Lawrence Dye commented,
Not only would this be beneficial as previously mentioned, but downright necessary. Lack of reporting on any kind of ticket for a customer support application is a distinct flaw.
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Lawrence Dye commented,
+1 to Nuna Baby Essentials's question. Based on this response to a similar question from 2020, I'm guessing the answer is no. This is a bewildering oversight. My company would like to pull data fo...
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Lawrence Dye commented,
+1. There is also another thread on this very topic.https://support.zendesk.com/hc/en-us/community/posts/4415915361562-Show-Requester-s-Email-on-the-Ticket
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Lawrence Dye commented,
+1. There should be an option to display the email address of the requester and any CC'd addresses without needing any action from the agent. This would help us quickly see if there is a high prio...
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Lawrence Dye commented,
This would be an extremely useful feature for me as well. We currently have a short form containing text fields that users fill out and submit. I would like to be able to create a trigger based on ...
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Lawrence Dye commented,
Prakruti HindiaOur team will serve one conversation at a time, as issues require individual attention. We also made the switch to Messaging recently, but have noticed that there are still calls com...