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Tammy Larson's Avatar

Tammy Larson

Joined Jan 26, 2022

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Last activity Jan 26, 2022

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Latest activity by Tammy Larson

Tammy Larson commented,

Community comment Feedback - Chat and Messaging (Chat)

The sound notification and accept button are important to ensure we don't miss the transferred chat.  Right now without the sound or accept, it's easy to miss when a chat is transferred which is horrible customer service.  We also need visibility of the customers in queue with the ability to grab a chat when we have a returned customer.  We lose chats often so we need to be able to grab them from the queue so they don't have to wait to be served.

View comment · Posted Jan 26, 2022 · Tammy Larson

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