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Stewart P

Joined Oct 16, 2021

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Last activity Jul 04, 2022

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Latest activity by Stewart P

Stewart P commented,

Community comment Developer - Zendesk APIs

Hello All,

We accidently deleted a team member when it was supposed to be a requester. Which I do not understand how come there is no difference in the API call if it is an end user or agent?

A team member should not be called as a requester. And not having an option to restore the Soft delete is another big disadvantage. It was a human error updating the ticket fields with the assignee ID in the place of requester ID, but API deleting an Agent (Assignee ID) without having a check is so bad. Deleting an user with the email address is the easiest way, because it can be done only with the requester ID we had to add it as a custom attribute in the ticket fields, and use the CURL to manually call the API.

And not providing a check box to delete the Deleted users permanently under the People section, is so not right from the Privacy point. Without any reason the data is retained for longer period.

View comment · Posted Jul 04, 2022 · Stewart P

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Stewart P commented,

CommentEnd users and organizations

Hi All,

Is it possible to display a custom field through a placeholder on User Field when the custom field is updated and ticket is solved?

We have a Custom field ID 360000176477 (Text box), and I want that to be populated on User Field (Text box). When tried adding the below placeholder under the Add field key getting and error as cannot be saved.

{{ticket.ticket_field_360000176477}}

Anything incorrectly I am doing?

View comment · Posted Mar 29, 2022 · Stewart P

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Stewart P commented,

CommentTicket customization

Hi,

We are trying to populate the submitter_id or requester_id into the ticket filed. How can this be done either in the system fields or custom fields?

Can we do using a trigger or with a placeholder?

Your help is appreciated.

We need the user.id to delete the tickets.

View comment · Posted Jul 03, 2021 · Stewart P

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