
Orin
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Total activity30
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Last activity
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Activity overview
Latest activity by Orin-
Orin commented,
I would like to disable this feature also as it only creates unnecessary clicks.. Let hashtags live in the social media world and not my work environment.
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Orin commented,
To add the Tag workaround, how can I have only the admin have access to add a Tag to a ticket? As I only have the option for all agents and not able limited to a certain role.
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Orin commented,
I take it by the lack of,,,err ZERO response from Zendesk this is a feature they are NOT entertaining with pursuing. Another fail.... And one would think all the money we are charged we would want...
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Orin commented,
Any Update on this as using the flow to add the tag answer_bot_solved does not work, when I reached out to Zendesk support and they let me know I have my triggers set correctly but not sure "why tr...