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Rich Turiel
Joined Feb 09, 2022
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Last activity Feb 09, 2022
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Latest activity by Rich Turiel
Rich Turiel commented,
CommentMeasuring success
We don't offer CSAT surveys for phone calls if they are one-touch tickets and there is never a reply sent to a customer. Occassionally an agent will have a great customer service experience on a phone call and we would like to offer the agent the ability to offer the csat survey after the ticket is solved. Is there a way to allow agents that ability?
View comment · Posted Feb 09, 2022 · Rich Turiel
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