Natalia Tomchyshyn
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Total activity13
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Last activity
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Activity overview
Latest activity by Natalia Tomchyshyn-
Natalia Tomchyshyn commented,
I'd like to point out that among Zendesk partners, you can check Help Desk Migration - an automated data migration tool. Read here for more about what data can be merged, available customizations, ...
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Natalia Tomchyshyn commented,
Hi! How can add other language versions of the app apart from the English version?
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Natalia Tomchyshyn commented,
For an automated migration from any other platform or CSV file to Zendesk, be sure to check Help Desk Migration. This a certified Zendesk partner that offers a fast data standard and custom fields ...
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Natalia Tomchyshyn commented,
@Jason Wong, in the concierge migration service, we can manually create triggers, automations and notifications. If you need more details, leave your email or schedule a free call and our customer ...
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Natalia Tomchyshyn commented,
Yes, Usman, you need to upload your CSV files into Migration Wizard and connect the desired help desk, ITSM, or ticketing system. Then the process as a default migration -- adjust fields, run a Dem...
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Natalia Tomchyshyn commented,
Unfortunatelly, SLA settings can't be imported. You can set them up only for the new tickets. For the old ones, there's an option to migrate information about SLA timing into private comments. Thus...