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Jeferson Stedile

Joined Oct 16, 2021

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Last activity Nov 28, 2023

Since April 2021 improving my knowledge in Zendesk, as a business consultant in Brazil.

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ACTIVITY OVERVIEW

Latest activity by Jeferson Stedile

Jeferson Stedile commented,

Community comment Feedback - Ticketing system (Support)

Hello Pedro Rodrigues!

Thanks for the tip! This really doesn't help much, because it only says if it's Sandbox, but I still don't know which domain.

Thanks anyway!

View comment · Edited May 05, 2023 · Jeferson Stedile

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Jeferson Stedile created a post,

Post Feedback - Ticketing system (Support)

Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic email, I have no way of knowing which instance this access is taking place from. Thanks!

Posted May 03, 2023 · Jeferson Stedile

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Jeferson Stedile created a post,

Post Feedback - Ticketing system (Support)

When the browser is not active (the agent is viewing some other screen), the agent's icon disappears from the ticket (for the other agent who is also viewing the same ticket). My suggestion for improvement is that the icon stays on the ticket (shown to other agents when he's on a ticket) until the agent closes the ticket tab.

Posted Apr 27, 2023 · Jeferson Stedile

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Jeferson Stedile commented,

CommentHow to manage user access

Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic email, I have no way of knowing which instance this access is taking place from. Thanks!

View comment · Posted Apr 14, 2023 · Jeferson Stedile

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Jeferson Stedile commented,

CommentRelease notes

About "Intermittent occurrence of messaging tickets in the open/pending/on-hold/solved states not reopening when a visitor next chats" (chat and messaging).
Chat tickets (whatsapp, in this case) are changing to "open", regardless of what status they were previously. Tickets with "new" status are changing to "open" after a new message sent by the end user, even with no one assigned. Suggestion: Couldn't you do a validation, that in case the status is "new", it doesn't change to "open"? This is causing some confusion for some Zendesk customers, as tickets stay "open" even though no one has started dealing with the end user.

View comment · Posted Jun 29, 2022 · Jeferson Stedile

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Jeferson Stedile commented,

CommentManaging your email

Hello! Is there any way to permit the ticket creation of e-mails "Received from support address"? We have this issue in a client instance. A support address "X", as a sender ("from:"), sends an e-mail to another support address "Y" (receiver - "to:"). All these tickets are suspended.

View comment · Posted Jan 19, 2022 · Jeferson Stedile

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Jeferson Stedile commented,

CommentTicket management

Hello! Is there a way to don't show the "Share ticket with" selection field for some groups?

View comment · Posted Jul 21, 2021 · Jeferson Stedile

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