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Jeferson Polidoro Stedile

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Latest activity by Jeferson Polidoro Stedile
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    Jeferson Polidoro Stedile commented,

    1. Zendesk updates
    2. Release Notes
    3. Release Notes Through 2202-06-18

    About "Intermittent occurrence of messaging tickets in the open/pending/on-hold/solved states not reopening when a visitor next chats" (chat and messaging).Chat tickets (whatsapp, in this case) are...

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    Jeferson Polidoro Stedile commented,

    1. Email
    2. ...
    3. Managing your email
    4. Causes for ticket suspension

    Hello! Is there any way to permit the ticket creation of e-mails "Received from support address"? We have this issue in a client instance. A support address "X", as a sender ("from:"), sends an e-m...

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    Jeferson Polidoro Stedile commented,

    1. Agent guide
    2. Ticket management
    3. Sharing tickets

    Hello! Is there a way to don't show the "Share ticket with" selection field for some groups?

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