Jeferson Polidoro Stedile
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Total activity27
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Last activity
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Activity overview
Latest activity by Jeferson Polidoro Stedile-
Jeferson Polidoro Stedile commented,
Hello Pedro Rodrigues! Thanks for the tip! This really doesn't help much, because it only says if it's Sandbox, but I still don't know which domain. Thanks anyway!
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Jeferson Polidoro Stedile created a post,
Identify the brand or subdomain in "Zendesk sign-in detected from a new device" e-mails
Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic ...
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Jeferson Polidoro Stedile created a post,
Agent icon disappears on ticket when screen is not active
When the browser is not active (the agent is viewing some other screen), the agent's icon disappears from the ticket (for the other agent who is also viewing the same ticket). My suggestion for imp...
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Jeferson Polidoro Stedile commented,
Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic ...
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Jeferson Polidoro Stedile commented,
About "Intermittent occurrence of messaging tickets in the open/pending/on-hold/solved states not reopening when a visitor next chats" (chat and messaging).Chat tickets (whatsapp, in this case) are...
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Jeferson Polidoro Stedile commented,
Hello! Is there any way to permit the ticket creation of e-mails "Received from support address"? We have this issue in a client instance. A support address "X", as a sender ("from:"), sends an e-m...
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Jeferson Polidoro Stedile commented,
Hello! Is there a way to don't show the "Share ticket with" selection field for some groups?