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Stella Kang
Joined Oct 26, 2021
·
Last activity Oct 11, 2023
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Latest activity by Stella Kang
Stella Kang commented,
We are also not using Omnichannel routing or Unified Agent Status.
View comment · Posted Aug 30, 2023 · Stella Kang
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Stella Kang commented,
Rebecca Knudson no, Zendesk was unable to meet our needs.
View comment · Posted Aug 25, 2023 · Stella Kang
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Stella Kang commented,
Couldn't agree with you more, Matt Davis!
View comment · Posted Aug 07, 2023 · Stella Kang
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Stella Kang commented,
@... This was stated to me in case #11719874.
View comment · Posted Jul 20, 2023 · Stella Kang
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Stella Kang created a post,
At this time, opening new/multiple tabs will automatically change the agents' status to offline. This is a known limitation.
There are other settings that are remembered across tabs (for example, draft mode selection), it would be helpful if an agent's Talk status could be remembered across tabs as well. Agents are missing calls because their status is being switched to offline without their notice.
Posted Jul 17, 2023 · Stella Kang
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Stella Kang commented,
Agree this is much needed! Thank you.
View comment · Posted May 20, 2023 · Stella Kang
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Stella Kang commented,
When traffic gets forwarded, does the original callback number get recorded in ZD Talk?
For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?
View comment · Edited Mar 07, 2023 · Stella Kang
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Stella Kang commented,
Thanks Vio H.
So this doesn't work if you only use Chat?
View comment · Posted Jan 23, 2023 · Stella Kang
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Stella Kang commented,
I don't see Omnichannel routing under Objects and rules as the article states- is there a reason for that?
View comment · Posted Jan 23, 2023 · Stella Kang
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