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Morgan McCallum

Joined Oct 29, 2021

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Last activity Oct 29, 2021

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Latest activity by Morgan McCallum

Morgan McCallum commented,

CommentTriggers and automations

Thanks Heather... That doesn't seem to be working either. Still getting 200 but no updates to the ticket. 

BUT - 

I did get it to work with the following:
I set the HTTP target endpoint to 
https://YOURSUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}

the body of the trigger I used was:

{
"ticket": {
"additional_collaborators": [ user id, "user email", { "name": "user name", "email": "user email" } ]
}
}

This created my new ticket and automatically added the end user as a CC

View comment · Posted Oct 29, 2021 · Morgan McCallum

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Morgan McCallum commented,

CommentTriggers and automations

Hey Richard, 

I'm trying your work around but it doesn't ever seem to update the CC's with my user that I am trying to add. 

What is the endpoint parameter you're using in the screenshot? I am assuming it's {{ticket.id}} but.. i'm not able to get it to update. 

I am also trying to manually update through postman with the direct ticket ID to test the JSON - the call goes through with a 200 but no actual updates.. 

Though I'm wondering if they closed that gap since it's only supposed to be agents that are able to be added via automation? Any extra help you can offer would be awesome. I have a customer that needs one of their users CC'd on all their tickets. And the zendesk option of opening them up to the rest of the org doesn't work because they don't use the portal.. they only operate through email with us. 

View comment · Posted Oct 29, 2021 · Morgan McCallum

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