Andrew Kenny
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Activity overview
Latest activity by Andrew Kenny-
Andrew Kenny commented,
thanks Dane
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Andrew Kenny commented,
ok, thanks Dane. Then it may be the logic I've put into the Dynamic Content. Are there any values that should that might not work inside Dynamic Content when the Dynamic Content placeholder is plac...
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Andrew Kenny commented,
It seems Dynamic Content placeholders don't work in the Agent signature of a Brand. Is that correct? Also, Dynamic Content placeholders don't seem to work in the Agent Signature on an agent's prof...
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Andrew Kenny created a post,
Can a Trigger Action Fill a Text Field with Part of a Message?
I'm using a non-Zendesk email form for customers to submit tickets. The form ensures details about the relevant product are included in the body of the email that creates a ticket. Some of those de...
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Andrew Kenny created a post,
Route Outgoing Emails Through My Filter?
We currently have several of our company email addresses set up in Zendesk Support as external email channels. Incoming emails from customers pass through our corporate spam filter Mimecast before ...