Andrew Kenny
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Total activity32
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Last activity
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Activity overview
Latest activity by Andrew Kenny-
Andrew Kenny commented,
;)
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Andrew Kenny commented,
I agree that adding CC's with triggers would be hugely helpful. Caroline Scott for now could you use one of these trigger actions to send the notification email to your agents? Alternatively you ca...
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Andrew Kenny commented,
Andy Seaman even if you remove the automations that close tickets, the tickets will still move from Solved to Closed after 28 days. I agree, looking forward to Zendesk's forthcoming fix.
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Andrew Kenny commented,
An Add CC trigger action would be exactly what I'm looking for too!
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Andrew Kenny commented,
Understood, thanks Dane. I've got some more learning about webhooks to do.
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Andrew Kenny commented,
Thanks Christopher Kennedy
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Andrew Kenny created a post,
Can I pull an email address from a custom Regex field and make it a CC on a ticket?
I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains w...
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Andrew Kenny created a post,
Can I restrict Date Field choices on a Help Center Form?
I'm using a form in my help center with 2 date fields - a start date and an end date. As is, end users can pick any dates they like in these fields. Can I restrict their choices to ensure the Event...
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Andrew Kenny commented,
thanks Dane
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Andrew Kenny commented,
ok, thanks Dane. Then it may be the logic I've put into the Dynamic Content. Are there any values that should that might not work inside Dynamic Content when the Dynamic Content placeholder is plac...