Andrew Kenny

1. Community
2. Feedback - Ticketing System (Support)
3. Add "Add CC" trigger action to CC agents in Zendesk instances using the Followers feature

An Add CC trigger action would be exactly what I'm looking for too!

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• Andrew Kenny
• Created April 28, 2023 17:18
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can I pull an email address from a custom Regex field and make it a CC on a ticket?

Understood, thanks Dane. I've got some more learning about webhooks to do.

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• Andrew Kenny
• Created April 13, 2023 11:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Can I restrict Date Field choices on a Help Center Form?

Thanks Christopher Kennedy

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• Andrew Kenny
• Created April 10, 2023 12:33
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Route Outgoing Emails Through My Filter?

thanks Dane

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• Andrew Kenny
• Created February 21, 2023 13:21
• 0 votes

1. Support
2. ...
3. Multiple language support
4. Providing multiple language support with dynamic content

ok, thanks Dane. Then it may be the logic I've put into the Dynamic Content. Are there any values that should that might not work inside Dynamic Content when the Dynamic Content placeholder is plac...

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• Andrew Kenny
• Created February 06, 2023 14:38
• 0 votes

1. Support
2. ...
3. Multiple language support
4. Providing multiple language support with dynamic content

It seems Dynamic Content placeholders don't work in the Agent signature of a Brand. Is that correct? Also, Dynamic Content placeholders don't seem to work in the Agent Signature on an agent's prof...

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• Andrew Kenny
• Edited January 27, 2023 20:46
• 0 votes