Andrew Kenny
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Recent activity by Andrew Kenny-
Can I pull an email address from a custom Regex field and make it a CC on a ticket?
I use a form in my help center with a custom field to collect an email address (not the requester's email). It's a Regex field that allows me to restrict the email address to the specific domains w...
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Can I restrict Date Field choices on a Help Center Form?
I'm using a form in my help center with 2 date fields - a start date and an end date. As is, end users can pick any dates they like in these fields. Can I restrict their choices to ensure the Event...
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Can a Trigger Action Fill a Text Field with Part of a Message?
I'm using a non-Zendesk email form for customers to submit tickets. The form ensures details about the relevant product are included in the body of the email that creates a ticket. Some of those de...
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Route Outgoing Emails Through My Filter?
We currently have several of our company email addresses set up in Zendesk Support as external email channels. Incoming emails from customers pass through our corporate spam filter Mimecast before ...