Melanie Paul
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Total activity16
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Last activity
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Activity overview
Latest activity by Melanie Paul-
Melanie Paul commented,
Hi - This issue with the messaging reply from our customer on ticket not always being visible is back. It seemed to get better for a while there but is 100% happening again. Just as a re-cap, this...
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Melanie Paul commented,
This is helpful information, the multiple browser tabs (which I am totally guilty of) or even the account assumption - I am frequently chatting with Zendesk Support these days. Thanks for the tips!
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Melanie Paul commented,
Prakruti Hindia thank you for the response. However, this is occurring when the ticket window has not been left open. After we have marked the ticket pending, and are awaiting a reply, once the cus...
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Melanie Paul commented,
I have actually just resolved this by making sure I'm moved to online under the chat status. It seems that when I am online there is a notification noise.
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Melanie Paul commented,
Hi Sonny, Thanks for the response. However, we do not have Social Messaging enabled at this time, just standard messaging. Is there an option to adjust this for reg. messaging?
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Melanie Paul commented,
Hi Cheeny, I am not logged in on more than one browser at a time. I only have one computer for this purpose and only use chrome on it. Is there a way to see what other browsers are logged in?
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Melanie Paul created a post,
Can we have a notification noise for this "in-que"
We recently upgraded to have messaging. When we get a new in-cue message, its hard to know immediately to respond, because there is no noise. Is there a notification noise we can turn on for this?
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Melanie Paul created a post,
Chat is disconnected error.
We see this chat is disconnected error a lot. We then click to reconnect it. Does anyone know what this is about? When I reached out to Zendesk support a while back, I was directed to basic trouble...
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Melanie Paul created a post,
We still have chat with messaging?
We resolved one mystery where one of our agents, Gena could not see messaging tickets, reply to messaging tickets (even through take it) and was told that she didn't have access to chat. We added h...
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Melanie Paul created a post,
Some tickets don't show replies/updates immediately
AnsweredWe have recently upgraded to Suite Growth and turned on Messaging with Answerbot. For tickets that have been replied to after an initial response, we cant see the customer's reply unless we close ...