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Melissa Boyle

Joined Jan 19, 2023

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Last activity Jan 19, 2023

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Latest activity by Melissa Boyle

Melissa Boyle commented,

CommentUsing Built by Zendesk apps

Hello,

Our team uses this app and has 'Force unassign tickets?' turned on but we've found that it does not unassign tickets that open up in an agent's working queue back to the main queue for another agent to take. This was working originally, but hasn't worked in a good year for us. What could we be doing wrong?

View comment · Posted Jan 19, 2023 · Melissa Boyle

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