Ethan Smith
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Total activity9
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Last activity
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Activity overview
Latest activity by Ethan Smith-
Ethan Smith commented,
Dave Dyson or Nicole Saunders Any update from zendesk on this? If there are no plans to revert this change (or at least give users the choice), can you please provide any bit of rationale as to how...
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Ethan Smith commented,
Hi Dave Dyson and Nicole Saunders, can you please shed any light on potential implementation of this feature (changing back to the old format)? If it doesn't sound like this change is being prior...
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Ethan Smith commented,
Thanks Lisa Kelly for the reply. To clarify, as much as I would like this feature to be implemented, I do understand that roadmaps need to be developed and that features do need to be desired by a ...
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Ethan Smith commented,
I'd like to voice that I'm not very thrilled with the way this was/has been handled. Decent amount of activity on this post for the last 12 months, and we're just now being asked to log this as fee...
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Ethan Smith created a post,
Show ticket title in tab, not requester name
Feature Request Summary: The new agent workspace uses the requester's name in the tab for that particular ticket. This is a change from the old version that used the ticket title. Having the titl...
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Ethan Smith commented,
I would like to add to the conversation here to say that Ticket Subject would be FAR more helpful to have in that tab rather than the name of the requester. Their name tells me nothing about the ti...