Chris Wilkinson

1. Email
2. How to solve issues with the email channel
3. How can I stop my emails from going into my customer's spam folder?

Looking at the headers from an email sent from our zendesk support to a gmail account, this appears to be a "SPF Softfail Domain Does Not Designate IP as Permitted Sender" issue, originating with a...

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• Chris Wilkinson
• Created January 28, 2022 01:17
• 0 votes

1. Email
2. How to solve issues with the email channel
3. How can I stop my emails from going into my customer's spam folder?

Same here and it is absolutely crippling. All mail to MS and gmail go to spam. Adding the ability to relay through a service like SendGrid would solve the issue and maintain company domain vs gmail.

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• Chris Wilkinson
• Created January 28, 2022 00:50
• 0 votes