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Phillip Mockridge
Joined Aug 30, 2023
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Last activity Aug 30, 2023
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Latest activity by Phillip Mockridge
Phillip Mockridge commented,
Community comment Feedback - Ticketing system (Support)
+1 on this request. It would be beneficial if there was a third option at the user Access level: "Can view and edit tickets within user's Org".
Our customers have proactive leadership and they want the ability to comment publicly on tickets within their Org.
Simply being able to provide this access at the user level will enable us to restrict this ability to only the identified "Power Users" without enabling this access to all end-users within the Org.
View comment · Posted Aug 30, 2023 · Phillip Mockridge
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