Dani
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Total activity45
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes30
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Subscriptions6
Activity overview
Latest activity by Dani-
Dani commented,
Sadly, I doubt it Maria Tentsou - this ticket was opened in May of '21, and all the pleas for what should be a DEFAULT feature have fallen on deaf ears.
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Dani commented,
Adding a vote for CES integration
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Dani commented,
Hello Parag Pradhan My comments were around all the extra clicks now required to get to specific settings. Opening in a new tab is great, but when I click the Admin icon, I should be brought to th...
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Dani commented,
It seems like things that should live in a new tab don't, and things that should have stayed put open new tabs.
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Dani commented,
As with all change I suppose, there is some good, and some frustrating. The good - merging settings into a single location is a good thing when managing a high volume of users.The incredibly frustr...
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Dani created a post,
Feature Request - Count of Holds per Call
Not plannedFeature Request Summary: I would like to be able to measure/report on the number of times a call is put on hold over the course of a contact (aka make it a measurable attribute/metric) Description/...
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Dani commented,
I was pretty shocked when this standard supervisory capability was removed in the Workspace - please consider giving us this important tool to coaching back!
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Dani created a post,
Feature Request - format links from Knowledge Capture in Live Chat
Feature Request Summary: Allow cleanly formatted URLs to be inserted into a chat from Knowledge Capture instead of a full URL Description/Use Cases: In chat, agent uses Knowledge Capture and w...
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Dani commented,
Agreed. Our current workaround is a tab refresher extension for chrome (Tab Auto Refresh)