Dani
-
Total activity45
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes30
-
Subscriptions6
Posts
Recent activity by Dani-
Feature Request - Count of Holds per Call
Not plannedFeature Request Summary: I would like to be able to measure/report on the number of times a call is put on hold over the course of a contact (aka make it a measurable attribute/metric) Description/...
-
Feature Request - format links from Knowledge Capture in Live Chat
Feature Request Summary: Allow cleanly formatted URLs to be inserted into a chat from Knowledge Capture instead of a full URL Description/Use Cases: In chat, agent uses Knowledge Capture and w...