Mike Gorman

I find it very frustrating that the other thread I found on the idea of providing an API to Explore is closed for comments, I assume following a note that it is decided that an API for Explore isn't a good idea.  There are many comments stating clearly that embeddable dashboards are not enough.  Have you never heard of Data Warehousing and KPI's?  I have to report things like ticket numbers and severities, types, etc.  I use Explore for the details,. but summary KPI's are stored in a Data Warehouse, so you are saying I either have to write the queries myself via the Support API, or manually move them?  Why can't I at least download the CSVs of reports, grab the specific images, etc.?  Zendesk lives in an ecosystem of other tools and processes in a company, so it should play nice with others. and data extraction and warehousing is common across enterprises.. Not having that functionality is a real problem, as stated by others.

Any movement on this feature?  I'd love to be able to retrieve the attached Jira and Github items from 2 different integrations for a review meeting programmatically.  

I found the timeline component searching around (https://garden.zendesk.com/components/timeline) and would really like to add it to support/incident tickets, to track events of interest for incidents and outages.  Is there any way to use this sort of component in a ticket?  Customer fields seem to be limited to a set of options, and including this code doesn't seem to be among them, at least not that I can find.  Being relatively new to Zendesk, I may not know the proper incantation to search for it.