Fiona Witham

1. Bots and automation
2. Answer Bot documentation
3. Understanding how Answer Bot works with your content

Hi Cheeny Aban Thanks for your reply. Answer bot was suggesting articles even though they were marked as agent/admin only. I actually found the answer elsewhere - I have added an article label to a...

• View comment
• Fiona Witham
• Created January 24, 2022 23:42
• 1 vote

1. Bots and automation
2. Answer Bot documentation
3. Understanding how Answer Bot works with your content

Hi Is there a way to tell Answer Bot to NOT suggest articles from some categories -we have internal only information in our Support Center which is marked for viewing by agents and admins only and ...

• View comment
• Fiona Witham
• Created January 18, 2022 22:53
• 0 votes

1. Bots and automation
2. Answer Bot documentation
3. Using autoreplies in email notifications

@... regarding that note - I'm not sure I fully understand it. Our setup means that we have some articles which are public and require no sign in to view, but then we also house internal-only artic...

• View comment
• Fiona Witham
• Created January 18, 2022 22:43
• 1 vote