Socorro Fernandez
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Total activity34
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Last activity
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Activity overview
Latest activity by Socorro Fernandez-
Socorro Fernandez commented,
Hi Henry! Glad to hear it is working for you! The fonts you set in the settings panel can be used here too. You will need to use one of the following variables which will reference the heading font...
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Socorro Fernandez commented,
Hey Henry, There are a couple of ways to change the styling on this text but good practice is to add a CSS Class with the properties you want and then assign that class to the element. Here as an e...
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Socorro Fernandez commented,
Hi Amie, There may be a few ways to go about this but I am providing what worked for me. This is still referencing the header.hbs Tom talked about above. We just need to add code after the {{/link}...
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Socorro Fernandez commented,
The CSS Code does not seem to work for me on the Copenhagen Theme but I instead accessed the category_page.hbs template and added the following code to the bottom of the page: <style>.article-list ...
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Socorro Fernandez commented,
Hey Daniel! Even if you have the option of enabling attachments to include them directly in the email found here: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...
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Socorro Fernandez commented,
You are most welcome Michael! Happy Zening!
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Socorro Fernandez commented,
Hi Michael! Took a bit but I think I got a script to work based on your needs: You should be able to insert one of the following scripts within your document.ready part of your script.js: The follo...
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Socorro Fernandez commented,
Hi David and Jalle van Goor den Oosterlingh, The following trigger should work to assign it to the current user which would be whoever is creating the ticket, of course you would want to confirm th...
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Socorro Fernandez commented,
Even an option to pull a full extract from the audit log page or even in the Reports section of Support would be a super helpful start. While having to pull this from an API and parse the JSON is a...
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Socorro Fernandez commented,
Thank you Andrew and Andrew! Though I am not completely versed in code or even consider myself a developer, I greatly appreciate these types of examples as they give me the chance to learn by buil...