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Will Fitzpatrick

Joined Jun 27, 2023

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Last activity Jul 13, 2023

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ACTIVITY OVERVIEW

Latest activity by Will Fitzpatrick

Will Fitzpatrick commented,

CommentWhat's new in Zendesk

Zendesk settings have changed. Unavailable associates can be assigned tickets. I just looked through June and July releases, no mention of this change

View comment · Posted Jul 13, 2023 · Will Fitzpatrick

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Will Fitzpatrick commented,

CommentSetting up Agent Workspace

The Zendesk Customer Support link just posted...

oops

The page you were looking for doesn't exist

View comment · Posted Jun 27, 2023 · Will Fitzpatrick

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Will Fitzpatrick commented,

CommentSetting up Agent Workspace

I am the admin and was just notified of this "upgrade" today via a banner in Zendesk this morning/ We have until July 18 to get all our people trained during quarter end and fiscal year end!?... Perhaps if we did not have 5 different Zendesk account reps assigned to our account in the past 2 years. Someone from Zendesk could properly facilitate these types of changes. Just one month after we were notified of a 20% increase in price. 

View comment · Posted Jun 27, 2023 · Will Fitzpatrick

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