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matan albag

Joined Dec 12, 2023

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Last activity Dec 12, 2023

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matan albag commented,

Community comment Feedback - Reporting and analytics (Explore)

We need the ability to filter by ticket count.
We need a report of all orgs with the number of tickets = 0, past quarter.  Currently, ticket count is not a metric we can put a threshold to, and adding just tickets created date, will go filter to only orgs with tickets created for that duration. I need all orgs to show regardless of their count of the tickets created. Even if its 0 it should show. so either a date filter or an option to filter per ticket count <=> x, in a selected duration. 

Currently, there is no way to get a breakdown of all tickets count each org has for a desired duration.
And even if there was an option, If they had 0 tickets, so they won't show as its a filter of positive number only, and not a threshold based ( =>0 )

View comment · Edited Dec 12, 2023 · matan albag

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