Xin

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Kyle Johnson Gotcha, thanks so much!

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• Xin
• Created March 31, 2022 18:20
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Thanks Kyle Johnson! Just wondering how did you change the prompted text? I'm not sure I see the relevant documentation  

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• Xin
• Created March 31, 2022 17:50
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

We have close to 2500 articles on help center. We found that we keep getting "wrong words" being triggered in the search. For example, a query from Answer Bot: "Some of my users are having problem ...

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• Xin
• Created March 31, 2022 15:37
• 0 votes

1. Bots and automation
2. AI and automation best practices
3. Best practices: Helping Answer Bot find the right articles more easily

I noticed that 1/3 of our articles' title starting with "How do I..." and for some reason the Guide considers "how do I" as a keyword, and this caused lots of more relevant articles without "How do...

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• Xin
• Created March 15, 2022 18:28
• 2 votes

1. Messaging
2. ...
3. Zendesk messaging
4. About messaging

Hi Miranda Burford If I understand it correctly, currently messaging does not support authentication, so we cannot automatically let our authenticated user (in our product) auth in to messaging, in...

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• Xin
• Created December 16, 2021 14:30
• 0 votes