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Kina Smith

Joined Apr 25, 2024

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Last activity Apr 25, 2024

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Latest activity by Kina Smith

Kina Smith commented,

CommentGeneral questions and issues about tickets

Hi,

 

I'd like to set up an automatic public reply for new tickets using our standard acknowledgement message. Ideally, this would leverage a macro for the message content.

Is it possible to achieve this with JSON? If not, can the entire message be written directly in JSON?

 

What are the steps to achieve this?  Webhook and a trigger?  If yes, what would the json look like?

 

Kina

View comment · Posted Apr 25, 2024 · Kina Smith

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