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Kina Smith
Joined Apr 25, 2024
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Last activity Apr 25, 2024
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Latest activity by Kina Smith
Kina Smith commented,
CommentGeneral questions and issues about tickets
Hi,
I'd like to set up an automatic public reply for new tickets using our standard acknowledgement message. Ideally, this would leverage a macro for the message content.
Is it possible to achieve this with JSON? If not, can the entire message be written directly in JSON?
What are the steps to achieve this? Webhook and a trigger? If yes, what would the json look like?
Kina
View comment · Posted Apr 25, 2024 · Kina Smith
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