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Ali Ansari's Avatar

Ali Ansari

Joined Aug 26, 2023

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Last activity Oct 10, 2023

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Ali Ansari commented,

CommentManaging your email

Hello all,

I've integrated Gmail with Zendesk using the Gmail connector. When an email arrives in Gmail, it auto-creates a ticket in Zendesk. However, if we open or reply to the email in Zendesk, this action isn't mirrored in Gmail. This means in Gmail, we can't see which emails have been opened or responded to via Zendesk.

Has anyone encountered this and found a solution or workaround? Any advice would be appreciated.

Thanks in advance for any insights!

View comment · Posted Oct 10, 2023 · Ali Ansari

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