Needly Support

Thanks Eric! We'll try that out, and I'll revert back to you if I have any more questions.

Hi Eric,

In our case we have both a website and a hybrid (android & IOS) app. Currently we are using the Request API.

Cheers

Our organisation has multiple warehouses. Our customers order via our website and app from a specific warehouse closest to them. We have the Request API build into our app and we want to route questions of an order from a warehouse to that specific warehouse. The app knows what warehouse number (for example '5') is selected for that customer. How can we send (request) a ticket and assign it to a specific user (or group, or via a tag) based on the warehouse that is selected for that user?

I can only find that this is possible for the Ticket API, but via the app a customer requests a support ticket, so we should use the Request API right?