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Christopher Wooten

Joined Oct 16, 2021

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Last activity Sep 08, 2022

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ACTIVITY OVERVIEW

Latest activity by Christopher Wooten

Christopher Wooten commented,

CommentThird party and social messaging channels

Set this up on one of my channels but it does not do any workflow when people @mention me on the channel. Does it not work in a specific Channel?

 

View comment · Posted Aug 15, 2022 · Christopher Wooten

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Christopher Wooten commented,

Community comment Developer - Zendesk APIs

Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations

View comment · Posted Jun 23, 2022 · Christopher Wooten

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Christopher Wooten commented,

Community comment Feedback - Ticketing system (Support)

I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?

View comment · Posted Jun 21, 2022 · Christopher Wooten

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Christopher Wooten commented,

Community comment Developer - Zendesk APIs

Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?

View comment · Posted Jun 21, 2022 · Christopher Wooten

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Christopher Wooten commented,

Community comment Feedback - Ticketing system (Support)

Looks like there is still no update here.

View comment · Posted Jun 07, 2022 · Christopher Wooten

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Christopher Wooten commented,

CommentTicket customization

Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?

View comment · Posted May 13, 2022 · Christopher Wooten

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Christopher Wooten commented,

Community comment Feedback - Voice (Talk)

Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.

View comment · Posted Apr 20, 2022 · Christopher Wooten

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Christopher Wooten created a post,

Post Feedback - Voice (Talk)

As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.

Posted Mar 30, 2022 · Christopher Wooten

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Christopher Wooten commented,

Community comment Feedback - Ticketing system (Support)

Same issue here. We need a better way to handle follow-up tickets with users.

View comment · Posted Feb 28, 2022 · Christopher Wooten

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Christopher Wooten created a post,

Post Feedback - Reporting and analytics (Explore)

The Live data only lets you filter on 5 different metrics. This is not even close to be enough for an MVP release. At the bare minimum we would need to separate out unassigned.

Posted Feb 02, 2022 · Christopher Wooten

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