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Christopher Wooten
Joined Oct 16, 2021
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Last activity Sep 08, 2022
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Latest activity by Christopher Wooten
Christopher Wooten commented,
Set this up on one of my channels but it does not do any workflow when people @mention me on the channel. Does it not work in a specific Channel?
View comment · Posted Aug 15, 2022 · Christopher Wooten
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Christopher Wooten commented,
Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations
View comment · Posted Jun 23, 2022 · Christopher Wooten
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Christopher Wooten commented,
I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?
View comment · Posted Jun 21, 2022 · Christopher Wooten
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Christopher Wooten commented,
Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?
View comment · Posted Jun 21, 2022 · Christopher Wooten
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Christopher Wooten commented,
Looks like there is still no update here.
View comment · Posted Jun 07, 2022 · Christopher Wooten
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Christopher Wooten commented,
Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?
View comment · Posted May 13, 2022 · Christopher Wooten
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Christopher Wooten commented,
Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.
View comment · Posted Apr 20, 2022 · Christopher Wooten
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Christopher Wooten created a post,
As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.
Posted Mar 30, 2022 · Christopher Wooten
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Christopher Wooten commented,
Same issue here. We need a better way to handle follow-up tickets with users.
View comment · Posted Feb 28, 2022 · Christopher Wooten
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Christopher Wooten created a post,
The Live data only lets you filter on 5 different metrics. This is not even close to be enough for an MVP release. At the bare minimum we would need to separate out unassigned.
Posted Feb 02, 2022 · Christopher Wooten
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